For what purposes are we going to process your personal data?

We inform you that your data will be processed for the purpose of managing your reservation, your stay at the hotel and guaranteeing the payment of expenses derived from said stay.

Your data will be communicated to the Security Forces and Bodies in compliance with the provisions of current legislation, as well as to the agencies or travel operators involved.

The data will be kept for a minimum of 6 years in compliance with tax, commercial, consumer and traveler registration book regulations.

What is the legitimacy for the processing of your data?

The legal basis is your consent.

What data do we collect through the Web?

We may process your IP, what operating system or browser you use, and even the duration of your visit, anonymously.

If you provide us with data in the contact form, you will identify yourself in order to contact you, if necessary.

For what purposes are we going to process your personal data?

• Answer your questions, requests or petitions.
• Manage the requested service, answer your request, or process your petition.
• Information by electronic means, which relate to your request.
• Commercial or event information by electronic means, provided there is express authorization.
• Perform analysis and improvements on the Web, on our products and services. Improve our commercial strategy.

What is the legitimacy for the processing of your data?

The acceptance and consent of the interested party: In those cases where to make a request it is necessary to complete a form and make a “click” on the send button, the realization of the same will necessarily imply that you have been informed and have expressly granted your consent to the content of the clause attached to said form or acceptance of the privacy policy.

All our forms have the * symbol in the mandatory data. If you do not provide those fields, or do not check the acceptance checkbox of the privacy policy, the sending of the information will not be allowed. Normally it has the following formula: “□ I am over 14 and I have read and accept the Privacy Policy.”

For what purposes are we going to process your personal data?

• Information by electronic means, which relate to your request.
• Commercial or event information by electronic means, provided there is express authorization.
• Manage the administrative, communication and logistics services carried out by the Responsible party.
• Billing.
• Carry out the corresponding transactions.
• Billing and declaration of the appropriate taxes.
• Control and collection management.

What is the legitimacy for the processing of your data?

The legal basis is the acceptance of a contractual relationship, or failing that, your consent to contact us or offer us your products in some way.

For what purposes are we going to process your personal data?

• Answer your questions, requests or petitions.
• Manage the requested service, answer your request, or process your petition.
• Relate to you and create a community of followers.

What is the legitimacy for the processing of your data?

The acceptance of a contractual relationship in the environment of the corresponding social network, and in accordance with its Privacy policies:

Facebook http://www.facebook.com/policy.php?ref=pf

Instagram https://help.instagram.com/155833707900388

Twitter http://twitter.com/privacy

Linkedin http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv

Pinterest https://about.pinterest.com/es/privacy-policy

Youtube http://www.google.com/intl/es/policies/privacy/

For how long are we going to keep the personal data?

We can only consult or unsubscribe your data in a restricted way by having a specific profile. We will treat them as long as you let us follow you, being friends or giving “like”, “follow” or similar buttons.

Any rectification of your data or restriction of information or publications must be done through the configuration of your profile or user in the social network itself.

For what purposes are we going to process your personal data?

• Organization of selection processes for the hiring of employees.
• Quote you for job interviews and evaluate your application.
• If you have given us your consent, we may transfer it to collaborating or related companies, with the sole objective of helping you find employment.
• If you check the acceptance checkbox of the privacy policy, you give us your consent to transfer your job application to the entities that make up the group of companies with the aim of including you in their personnel selection processes.

Likewise, we inform you that after one year from the receipt of your curriculum vitae, we will proceed to its safe destruction.

What is the legitimacy for the processing of your data?

The legal basis is your unequivocal consent, when sending us your CV.

For what purposes are we going to process your personal data?

• Guarantee security and access to the facilities.
• Control of the work of employees and other similar personnel.
• Evaluate the quality of the Service.

What is the legitimacy to process your personal data?:

• Protect public interest

To whom can we communicate your personal data?

The state security forces and bodies, and/or the judges and courts:

• In cases of commission of criminal acts, verification of serious faults, and similar situations.
• To exercise legitimate actions based on the right to our effective judicial protection.

For how long are we going to store your personal data?

At most, for a period of 30 days.

Do we include personal data of third parties?

No, as a general rule we only process the data provided by the owners. If you provide us with data from third parties, you must, in advance, inform and request their consent from said persons, or otherwise you exempt us from any responsibility for the breach of this requirement.

And data of minors?

We do not process data of minors under 18 years of age. Therefore, refrain from providing them if you are not of that age or, where appropriate, from providing data of third parties who are not of the aforementioned age. SERUTICRAG, S.L. is exempt from any responsibility for the breach of this provision.

Will we make communications by electronic means?

• They will only be carried out to manage your request, if it is one of the means of contact that you have provided us.
• If we make commercial communications, they will have been previously and expressly authorized by you.

What security measures do we apply?

You can rest assured: We have adopted an optimal level of protection of the Personal Data we handle, and we have installed all the technical means and measures at our disposal according to the state of technology to prevent the loss, misuse, alteration, unauthorized access and theft of Personal Data.

To which recipients will your data be communicated?

Your data will not be transferred to third parties, except for legal obligation. Specifically, they will be communicated to the State Agency of the Tax Administration and to banks and financial entities for the collection of the service provided or product acquired, as well as to the processors necessary for the execution of the agreement.

In case of purchase or payment, if you choose an application, web, platform, bank card, or some other online service, your data will be transferred to that platform or will be processed in its environment, always with maximum security.

When we order it, the web development and maintenance company, or the hosting company, will have access to our website. They will have signed a service provision contract that obliges them to maintain the same level of privacy as us.

What rights do you have?

• To know if we are processing your data or not.
• To access your personal data.
• To request the rectification of your data if they are inaccurate.
• To request the deletion of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw the consent granted.
• To request the limitation of the processing of your data, in some cases, in which case we will only keep them in accordance with current regulations.
• To port your data, which will be provided to you in a structured format, of common use or mechanical reading. If you prefer, we can send them to the new manager you designate. It is only valid in certain cases.
• To file a claim with the Spanish Agency for Data Protection or competent control authority, if you believe that we have not attended you correctly.
• To revoke consent for any treatment for which you have consented, at any time.

If you modify any data, we thank you to notify us to keep them updated.

Do you want a form for the exercise of Rights?

• We have forms for the exercise of your rights, ask us for them by email or if you prefer, you can use those prepared by the Spanish Agency for Data Protection or third parties.
• In the event that there are reasonable doubts about the identity of the applicant, these forms must be signed electronically or be accompanied by a photocopy of the DNI.
• The forms can be presented in person, sent by letter or by mail to the address of the Responsible party at the beginning of this text.

How long do we take to answer you to the Exercise of Rights?

It depends on the right, but at most in one month from your request, and two months if the issue is very complex and we notify you that we need more time.

Do we treat cookies?

If we use other types of cookies that are not necessary, you can consult the cookie policy in the corresponding link from the beginning of our website.

For how long are we going to keep your personal data?

• Personal data will be kept while you remain linked to us.
• Once you disassociate yourself, the personal data processed in each purpose will be maintained during the legally foreseen periods, including the period in which a judge or court may require them, attending to the statute of limitations of judicial actions.
• The data processed will be maintained as long as the aforementioned legal deadlines do not expire, if there is a legal obligation to maintain them, or if there is no such legal deadline, until the interested party requests its deletion or revokes the consent granted.
• We will keep all the information and communications related to your purchase or the provision of our service, while the guarantees of the products or services last, to attend to possible claims.